6 Common Samsung TV Problems & Their Solutions - Eagle TV Mounting (2023)

6 Common Samsung TV Problems & Their Solutions - Eagle TV Mounting (1)

  • July 24, 2022

Popular Category: TVS

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Are you facing problems with your Samsung TV? As electronic appliances age, they tend to develop issues. Fortunately, you can rectify these errors yourself.

As such, learning how to troubleshoot your Samsung TV will save you time and energy. We’ll discuss the six most common Samsung TV problems and their DIY solutions in this article.

Also check our guide on the best TVs under $150

1. App not running on Samsung TV

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You may have experienced an app simply not running or opening on your TV. You tend to use an app, and either it doesn’t start, or it is crashing during consumption.

It’s among the common samsung smart tv problems and there are multiple tricks to settle this error.

Firstly, you have to put your TV on a cold boot.

  • A cold boot is restarting the TV after a complete shutdown.
  • Pressing off on the remote menu of the TV gets your TV on standby, and a cold boot starts over your TV by unloading extra apps working on it.

You can run a cold reboot by two methods:

  • Press the power button on your TV’s Remote Control and waits until the TV switch off and turns on again.

    (Video) How to Fix Your Samsung TV That Won't Turn On - Black Screen Problem

  • Another trick of doing it is by unplugging your TV from the switchboard and plugging it again after 30 seconds.

If these hacks don’t resolve the problems, you must check for the app and firmware of your Samsung TV.

To test for the app update:

  • Hold on to the Smart Hub button and open the Features tab.

  • Search for the App that’s causing trouble, then push the Enter key for some time.

  • A Sub Menu will come on your screen, from where you’ve to go Update Apps.

  • You’ll have the list of apps that require updates.

  • Select your preferred App and wait for the app to install its update.

Even after the update, the app doesn’t run, the app might not be in sync with the TV’s firmware.

  • Go to the Setting and search for Support to update the firmware.

  • You’ll see the option of Software Update under sub Menu, from where to press on Update Now.

  • Your Samsung TV will look for recent updates.

  • If there is any firmware update available, your TV will download it automatically.

  • The firmware update will install on your TV soon after its download.

You may also look for firmware updates from the Download Center of the Samsung site.

Remember it is highly advised to get your TV a cold reboot soon after updating the app or firmware.

2.Black Screen is showing on Samsung TV

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Black screen showing on display is one of the common Samsung TV problems. Although, this issue exists in many smart TVs regardless of their manufacturer brand.

Finding the cause of this error is simple, however, there can be multiple reasons behind the fault.

  • You may witness a black screen if there’s a faulty connection between a video device such as a set-top box and the TV. If that’s the case, you should change the cables of your TV.

If you aren’t using any devices linked to your TV, the issue might be related to the power supply of your TV.

  • There is a high chance that you might have a defective capacity inside the power source.

  • The defective capacity will be leaking inside your power supply.

  • Take your TV to an authorized service center to get it repaired.

3.Flickering of Samsung TV’s Screen

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You may have face flickering of Samsung TV’s screen while using it.

  • To fix this error, try to run a cold reboot on your system. Cold reboot aid to unburden all the extra load that your TV has been dealing with.

  • If the flickering remains persistent, you might have a defective jumper in your supply power. The latter can be corrected by a maintenance specialist at the customer service center.

4. Samsung TV goes Mute

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Another common Samsung TV problem one can bear is that it doesn’t produce sound at times.

  • Firstly you should review whether you left the TV on Mute mode or if the volume isn’t turned on. Although, it’s obvious to check those settings. So, tune on and off the Mute button to check if it’s working or not.

  • If the issue remains, test if a Bluetooth speaker or headset is linked to the TV. If it is, disconnect it from the Audio setting, or shut down the headset.

You can also run a cold reboot of the TV if it’s still mute.

  • If the TV gives no sound after running the cold reboot, review your cable connection if consuming an external device, like a gaming console.

  • There may be a faulty cable that is messing with the audio system failure.

If you are consuming Samsung TV as a desktop monitor, try to check that your HDMI options on the desktop locate your TV as the audio output.

If you are viewing a clip from the USB device, you should also test the codec working for the clip.

Although Samsung TVs have a broad base for video and audio codecs, it is possible that the clip you’re playing went unrecognized by the TV audio codec.

If the issues occur while you’re binging shows from a streaming platform such as Netflix or YouTube, the lack of sound can be a complicated fault that may proceed into audio system failure.

  • To inspect which part of the TV is malfunctioning, try linking your Samsung TV to a series of headphones or speakers. If your TV makes the sound, the error is highly related to the internal speakers of your Samsung TV.

  • If the TV remains mute, the audio IC chip is the culprit behind this error.

  • The problems with the audio IC chip or TV audio codec will be resolved by taking your TV to an authorized repair center.

In the last two cases, you will need to have an authorized repair center look into your TV.

Remember to run a self-diagnosing feature from the Support menu to diagnose the errors related to your Samsung TV.

(Video) Samsung TV Flickering Screen - Fix it Now

5. Smart Hub does not show any apps

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Smart Hub is the primary menu system of Samsung TVs. It contains all the settings and apps.

The users of System TV complain about the disappearance of apps from the Smart Hub and it’s one of the common Samsung TV problems.

Despite looking everywhere, you can’t search the app. If this case seems similar to you, here’s how you can mend the error.

Firstly, try to switch your TV back to its default settings.

  • Push the Smart Hub button on the remote menu. (For older versions, you have to hold the Home or Menu key)

  • Once the Smart Hub catalog opens, enter the following commands: fast forward, 2, 8, 9, and rewind.

  • Pick the different location in the Setup bar, then Accept its Terms and Conditions.

  • The Smart Hub will update and restart.

  • Then repeat the same steps to switch back to your current location.

If the error persists, you’ve to run a Factory Reset.

  • You can get access to the Factory Reset settings under the Self-Diagnostic Bar of the Support Settings. It will be placed at the bottommost.

  • You’ll be asked for a security PIN, enter 0000 which is set by default.

  • Pick your functions, and your TV will reset to its brand new state.

6. Wi-Fi not Connecting to Samsung TV

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Wi-Fi connecting issues are one of the common Samsung TV problems. Even, this fault exists in multiple smart TV brands and it sabotages the purpose of their production.

Although an Ethernet connection gives you a more stable network, it can be irrational for some users, especially for those who have placed their routers far away from the TV lounge.

(Video) Vizio Smartcast not Working - Fix it Now

Firstly, you need to test whether your other devices such as phones or iPads are linked to the network or not.

  • If other gadgets are getting the internet connection, try to disconnect one of them that is not in your use to review if your TV gets its connection. If yes, Wi-Fi signals were congested before.

  • If not, reboot your TV besides the Wi-Fi router, and wait for each device to restart again. Once each device is turned on, try to connect to Wi-Fi again.

  • If your TV is showing no signs of Wi-Fi connection, there might be a fault that can be handled by the Samsung repair center.

The Bottom Line

These common Samsung TV problems are normal for any television user. You shouldn’t be alarmed by them. Moreover, they’re easily solvable with the tips mentioned above.

Jason Reynolds

6 Common Samsung TV Problems & Their Solutions - Eagle TV Mounting (8)

I have been working in the electrical and Audio/Visual field for over 19 years. My focus for EagleTVMounting is to provide concise expertise in everything I write. The greatest joy in life is to provide people with insight information that can potentially change their viewpoints. Our #1 goal is just that!


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How do I reset my Samsung TV if the screen is black? ›

Here's what you need to do to reset your black screen Samsung TV without using a remote control:
  1. Unplug your TV from power.
  2. On your TV, press and hold the power button and the volume down button.
  3. As you're holding the buttons, have another person plug the TV back in.
  4. Follow the on-screen steps to finish the reset.

What causes my Samsung TV to go black? ›

The most common cause of the black screen of death with a Samsung smart TV is that there is no signal coming from the source device (e.g., cable box or satellite receiver).

Why wont my Samsung TV turn off the black screen? ›

The simplest way to solve your Samsung TV's black screen issue is to do a soft reset. If any of the cable connection is faulty, then it will create problems like the black screen of death. If your TV's source contains any defective set up, then it creates an incorrect source problem.

What causes a TV screen to go black but still have sound? ›

Check your TV settings for a power saver or energy-saving mode. When activated, this feature can cause the screen to power off while keeping the sound active. Disable the power saver mode to ensure uninterrupted viewing pleasure.

How do I know if my TV fuse is blown? ›

Remove the fuse from its holder. In some cases you may need a small screwdriver to unscrew the fuse holder cap. Look at the fuse wire. If there is a visible gap in the wire or a dark or metallic smear inside the glass then the fuse is blown and needs to be replaced.

Do Samsung TVS have a reset? ›

Factory reset the TV

Open Settings, and then select General. Select Reset, enter your PIN (0000 is the default), and then select Reset. To complete the reset, select OK. Your TV will restart automatically.

Why won't my TV turn on but has power? ›

It is possible that the power cord has fallen out or gotten loose. Check if the main power cord at the back of your TV is properly connected. Also, check if the main power plug is connected to a secure and compatible electrical outlet.

How do I force a factory reset on my TV? ›

Note: The display screen may differ depending on the model or OS version.
  1. Turn on the TV.
  2. Press the HOME button on the remote control. ...
  3. Select Settings.
  4. The next steps will depend on your TV menu options: ...
  5. Select Factory data reset or Reset.
  6. Select Erase Everything. ...
  7. Select Yes.

How much does it cost to fix a backlight on a TV? ›

The average cost to replace backlighting runs from $100 to $150, from $60 to $115 to replace a burned-out bulb, and between $100 and $200 for a new inverter, including parts and labor.

What is the lifespan of a TV backlight? ›

From a component standpoint, this TV features a lot of parts, but generally, the LEDs in its backlight are probably going to fail first. The average lifespan of an LED at maximum or close-to-maximum brightness is 40,000 to 60,000 hours, or roughly 4.5 to 6.8 years.

What destroys TV backlight? ›

Power surges can cause LEDs to burn out as well as cause a short circuit in the LED driver circuit, preventing power from getting into the LCD panel. A surge, however small, can damage the backlight, especially if it happens frequently.

How do I know if my LED backlight is bad? ›

As backlight failure is a very common issue, this is the first thing to test. To do so, the easiest way is to power on your screen, put a flashlight very close to it and check if you can see the image through. The image would be very dark, like turning the brightness of the screen very very low.

Is there a fuse in a Samsung TV? ›

One on the power board, one on the tcon board and one on the mainboard. Depending on what the problem is you may need to check all 3.

Why would my Samsung TV just stop working? ›

If you are having trouble turning your Samsung Smart TV on, it could be an issue with the outlet, cable, remote, or tv itself. The display of the red standby light is important. In normal use, the red standby light is on when the TV is off, and the light is off when the TV is in use.

What to do when Samsung TV screen goes black but sound still works? ›

Check the cable connections (remove and reconnect all cables connected to the TV and external devices) and make sure the connected devices are turned on.
Common issues:
  1. A connection issue is the most common problem. ...
  2. An issue with the device connected to the TV.

Why did my Samsung TV go black but still has sound? ›

If your Samsung TV screen is pitch black but still playing sound in the background, it could be a problem with the backlight, and other hardware issues. At this point, you might need to consider calling Samsung support for some tech options. Samsung is one of the best brands in the market when it comes to televisions.

How much does it cost to fix a TV backlight? ›

The average cost to replace backlighting runs from $100 to $150, from $60 to $115 to replace a burned-out bulb, and between $100 and $200 for a new inverter, including parts and labor.

Why would my TV screen go dark? ›

If you have a brand new TV and the screen is dark, it could be that your high voltage has caused a power surge. In this case, check to see if your outlet is working properly. If it's fine, then check to see if the fuse in your TV needs replacing.


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